Refund policy

At Bakuchiol.com, we pride ourselves on delivering elevated, science-backed skincare and a seamless customer experience. While all sales are final, we understand that issues can sometimes occur, and we are committed to resolving them with care and professionalism.

Although we’re unable to offer returns or refunds for reasons such as change of mind or personal preference, our team is here to support you if your order arrives damaged, incorrect, or does not reach you as expected.

If you experience an issue, please contact our support team at sales@bakuchiol.com within 15 days of receiving your order. Include your order number, a short description of the issue, and clear photos of the product and packaging if applicable.

Please note: Items returned without prior authorization will not be accepted. If your case qualifies, our team will guide you through the next steps and issue a replacement or store credit when appropriate.

Missing or Lost Orders

If your tracking shows “Delivered” but you cannot locate your package, please complete the following steps before contacting us:

  • Check with household members, neighbors, or building management.
  • Verify the delivery location used by your carrier (mailroom, parcel locker, front desk, etc.).
  • Contact your local post office or carrier with your tracking number for more details.

If the package still cannot be located after these steps, please reach out to us at sales@bakuchiol.com.

Please be aware that refunds cannot be issued for orders marked as delivered by the carrier.

Damaged Orders

If your order arrives damaged, contact us within 15 days of delivery. Please keep all packaging materials and provide clear photos of:

  • The damaged item
  • The shipping box
  • The packing materials

This information may be required for insurance or courier claims. If approved, we will issue a replacement. Claims submitted after 15 days may not be eligible.

Incorrect Orders

If you receive an incorrect item, email sales@bakuchiol.com within 15 days of delivery. Include:

  • Your order number
  • A brief description of the mistake
  • A photo of what you received

Once confirmed, we will ship the correct item at no additional cost. Refunds are not provided for incorrect orders.

Delayed Delivery

We strive to ship your order promptly, but delays can occur due to weather, customs, holidays, or courier-related issues.

Because these circumstances are outside our control:

 

  • Delivery dates cannot be guaranteed
  • Refunds cannot be issued for shipping delays
  • Orders cannot be changed or canceled once shipped

Final Sale Items

All items on Bakuchiol.com are final sale and not eligible for return or refund. This includes:

  • Promotional bundles
  • Discounted items
  • Sale events
  • Limited-edition products

Still Need Help?

Our customer care team is here to ensure your experience with Bakuchiol.com remains exceptional.

📩 sales@bakuchiol.com

Thank you for choosing Bakuchiol.com. We appreciate your trust and look forward to supporting your skincare journey.

— The Bakuchiol.com Team