Welcome to Bakuchiol Labs. We appreciate your trust in our skincare and your choice to shop with us. The following Shipping Policy explains how and when your order will be processed and delivered.
Orders typically require 1–3 business days for processing before shipment. Processing times may vary depending on order volume, inventory availability, and carrier pickup schedules. During periods of high demand, seasonal peaks, or promotional events, processing may take slightly longer. If extended delays occur, we will notify you by email with updated expectations. We are always committed to preparing and shipping your order as quickly as possible.
Once your order has left our facility, the estimated delivery timeframe is generally 7–15 business days. This window may vary depending on destination, carrier conditions, customs clearance, and external factors outside our control.
For international shipments, all customs duties, import taxes, clearance fees, and any additional charges imposed by the destination country are the responsibility of the customer. Bakuchiol.com is not liable for these costs and cannot predict what fees may apply upon arrival.
After your order ships, you will receive a confirmation email containing your tracking information. This tracking number allows you to monitor the progress of your shipment and its estimated arrival date. Please ensure your email is entered accurately during checkout so you can receive this update.
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase. Because we work to fulfill orders promptly, the window to correct an address is very small. If you believe an error was made, please contact us immediately at sales@bakuchiol.com. While we will make every effort to assist, we cannot guarantee changes once an order has entered processing.
If your tracking information shows your package as delivered but you cannot locate it, please check all possible delivery areas around your property and inquire with neighbors, household members, or building management. Carriers sometimes leave packages in alternate locations for safety or convenience. If the package remains missing after these steps, please contact your local post office or carrier with your tracking number, as they may have additional delivery details. If your package is still not found, please reach out to us within 15 days of the marked delivery date at sales@bakuchiol.com. Requests submitted after 15 days cannot be honored.
If your order arrives damaged, please retain all packaging and contact us within 15 days of delivery. Photographs of the damaged item and packaging are required so we can file a claim. Upon approval, a replacement will be sent. Claims submitted after the 15-day window cannot be processed.
If you receive an incomplete shipment, please contact us within 15 days of the delivery date. Include your name, order number, and a photo of what you received so we can resolve the issue. A replacement for the missing item will be shipped once verified. Refunds are not issued for incomplete orders.
If you receive the wrong product, notify us at sales@bakuchiol.com within 15 days of the delivery date. Include your order details and a photo of the item received. Once confirmed, we will ship the correct product at no additional cost. Requests made after 15 days cannot be accommodated.
Thank you for choosing Bakuchiol Labs. We are dedicated to ensuring your experience is exceptional from checkout to delivery. If you have questions or need further assistance, our team is here to help at sales@bakuchiol.com.